Frequently Asked Questions
General Questions
What is the admission fee?
Admission is free to everyone, but a donation of canned food for the Fish of Albany food bank is gladly accepted.
Is this an indoor or outdoor event?
This is an indoor, walk-through event, however the venue is not heated. Dress warmly and bring your camera!
Is the event handicap accessible?
Yes, the venue is paved. We also have wheelchairs available to check-out near the front entrance.
Can I take pictures?
Yes! Feel free to take pictures during your visit.
Can I bring my pet?
Service animals only are allowed per ADA guidelines and Oregon Revised Statutes. Please see oregon.public.law/statutes/ors_659a.143 for more information.
Volunteering
I registered to volunteer. Now what do I do?
If you haven’t signed up for any activities yet, you may do so here.
You can view and edit your scheduled activities here.
I’m having trouble logging into my account to schedule my activities. What do I do?
If you tried to reset your username or password and still couldn’t get into your account, please contact us for help.
I would like to volunteer. I don’t know what steps to take. What should I do first?
Thank you for your interest in helping Christmas Storybook Land! We appreciate your time and effort.
First, check out our volunteer activities. The descriptions here will give you an idea of the tasks involved, plus the times and dates.
You will then need to fill out the registration form. You will be prompted to set up a user name and password.
You may then log in at any time and schedule yourself for any volunteer activities you wish to participate in.
If you wish to participate again next year, you will not need to re-register. Simply log back in.
I want to volunteer but I have children. Can I bring them with me?
Adult volunteers may list any accompanying children under 13 on their account when they register as a Storybook Land volunteer.
Adults are responsible for accompanying and supervising any child 13 or under.
Children ages 13 – 17 may register here.
Please note: all children under 18 will need to provide a signed parent/guardian consent form.
I already registered in a previous year. Do I have to register again?
We began using new registration software starting in 2017. If you last volunteered prior to that, you will need to register here once, which will allow you to create a user name and password. You can then log in at any time and schedule yourself for any volunteer activities you wish to participate in. If it’s been more than a year since you last volunteered and you can’t log in, please contact us as your account may have been archived due to inactivity but may still be in the system.
In the future, you will be able to log into the same account and sign up for activities there without the need to re-register. If your email account has changed, please let us know and we can update your information in our system.
If you have already worked with us after 2017, you do not need to register and can log in here to schedule your volunteer time with us.
I lost my username or password. What do I do?
You can retrieve your username or password by going to the Volunteer Login page and then click on “Forgot your username or password?”
If you are still having problems, please contact us.
I need to fill out a Parent/Guardian permission or background check form. Where do I get it?
You can locate and download all of our forms on the form page here.
I’ve been ordered to do community service. Do you give credit for this?
Insurance requirements prohibit Christmas Storybook Land from registering volunteers who are doing community service hours required by the court system.
Donations
I have old ornaments / lights / decorations. Can I donate them to Christmas Storybook Land?
If you have decorations, lights, or other Christmas items for donation, call our Scene Development Chairperson at 541-926-4072 or contact us through the website.
I like to knit/sew/make things, and I heard you give gifts to the individuals who come on Senior Day. Do you take donations for giveaways?
Donations of small gifts for senior citizens and special needs individuals are welcome! Contact us through the website or call 541-928-4656.